Frequently Asked Questions
Ordering
How can I place an order?
How can I place an order?
You can place an order online at SSLKeyPro.com or by calling or texting us at +1 (941) 467-6060.
What information do I need to provide when ordering?
What information do I need to provide when ordering?
Please have your vehicle details, key type, and shipping or vehicle location address ready. For custom keys, proof of ownership may be required.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
To change or cancel your order, contact us right away. Changes may not be possible after your order is processed or shipped.
- For physical goods: Cancellation is possible only if the order hasn't shipped or begun processing.
- For services: Cancellations are permitted up to 1 hour before the scheduled time.
To request a cancellation, reach out with your order details via call or text +1 (941) 467-6060 for prompt assistance. For more information, please refer to our refund policy.
When will my order be processed?
When will my order be processed?
Orders are processed Monday through Friday, typically within 24 hours. Orders placed after 3:30 PM EST are processed the next business day.
How will I know my order has been shipped?
How will I know my order has been shipped?
You’ll receive a confirmation email with tracking information once your order is shipped.
What if I want to speak to someone?
What if I want to speak to someone?
For order questions, call or text +1 (941) 467-6060 or use the form below. We’ll reply within 48 hours. Messages sent on Fridays will be answered by Monday, or sooner if possible.
Services
What type of vehicles can you make keys for?
What type of vehicles can you make keys for?
We can create keys for a variety of makes and models for most modern vehicles. If you can’t find your key on our site, please call or text us at +1 (941) 467-6060 for assistance.
Can a new car key be made without the original?
Can a new car key be made without the original?
Yes, we can create a new car key without the original for most modern vehicles.
Do you offer 24-hour emergency lockout services?
Do you offer 24-hour emergency lockout services?
No, we do not provide 24/7 emergency services.
Do you offer services for aircraft, boats, motorcycles, or RVs?
Do you offer services for aircraft, boats, motorcycles, or RVs?
No, we exclusively provide automotive key services for modern vehicles.
Do you offer services for keys and remotes purchased elsewhere?
Do you offer services for keys and remotes purchased elsewhere?
No, we exclusively service keys and remotes purchased directly from us.
Do you offer services for commercial, residential, or safe-related needs?
Do you offer services for commercial, residential, or safe-related needs?
No, we exclusively provide automotive key services for modern vehicles.
Do you offer local pickup or local delivery for on-site service?
Do you offer local pickup or local delivery for on-site service?
Yes, we offer multiple options to meet your automotive key needs, providing flexible alternatives to traditional shipping:
- Local Delivery: Our technician will arrive at the address provided during checkout to complete the service on-site. This service is available by appointment only and covers Florida areas including Arcadia, North Port, Port Charlotte, and Punta Gorda, with a range of service options offered.
- Local Pickup: You may bring your vehicle and all original items (keys/remotes) to our location by appointment only. Various service options are available to accommodate your needs.
- Shipping: Items will be delivered via a U.S. shipping carrier. Please note, no additional services are included with this option.
Do you offer public retail or wholesale B2B services?
Do you offer public retail or wholesale B2B services?
Yes, we serve both public retail and wholesale business-to-business operations.
Shipping
How long does it take to process and ship my order?
How long does it take to process and ship my order?
Most orders are processed and shipped within 24 hours, Monday through Friday. Orders placed after 3:30 PM EST will ship the next business day. For more details, please refer to our shipping policy.
Which shipping carriers do you use?
Which shipping carriers do you use?
We ship via USPS, UPS, or FedEx, and provide tracking for all orders. For more details, please refer to our shipping policy.
Can I get expedited shipping?
Can I get expedited shipping?
Yes! Expedited shipping options like next-day or 2-day delivery are available for an additional cost. Contact us for a quote. For more details, please refer to our shipping policy.
Do you ship internationally?
Do you ship internationally?
We ship to all 50 U.S. states. International shipping is available on a case-by-case basis and may include extra fees for customs and duties. Please reach out for details. For more details, please refer to our shipping policy.
How can I track my order?
How can I track my order?
You’ll receive a confirmation email with tracking information as soon as your order ships. For more details, please refer to our shipping policy.
What should I do if my order arrives damaged or incorrect?
What should I do if my order arrives damaged or incorrect?
Contact us within 7 days of delivery for a replacement or refund. Shipping costs may apply. For more details, please refer to our shipping policy.
Can I return my order if I change my mind?
Can I return my order if I change my mind?
Non-defective returns are accepted within 14 days, but you are responsible for return shipping. Custom-programmed or cut keys, used items, and sale items are final sale and cannot be returned. For more details, please refer to our shipping policy.
Who do I contact for questions?
Who do I contact for questions?
For assistance, call or text +1 (941) 467-6060 or use the form below. For more details, please refer to our shipping policy.
Returns and Refunds
How long do I have to request a return or refund?
How long do I have to request a return or refund?
You can request a return or refund within 14 days of receiving your item. For more details, refer to our refund policy.
What are the requirements for a return?
What are the requirements for a return?
The item must be undamaged and include the original receipt. A 35% restocking fee may apply. For more details, refer to our refund policy.
Are shipping costs refundable?
Are shipping costs refundable?
No, shipping charges are not refunded. You are also responsible for return shipping costs. For more details, refer to our refund policy.
Are any items non-returnable or non-refundable?
Are any items non-returnable or non-refundable?
Yes, custom-programmed or cut keys (like transponders), used items, and all sale items are final sale and cannot be returned or refunded for hygiene and security reasons. For more details, refer to our refund policy.
Can I exchange my item instead of getting a refund?
Can I exchange my item instead of getting a refund?
Yes, you can request an exchange. We will review your request and let you know if it’s approved. For more details, refer to our refund policy.
How do I start a return?
How do I start a return?
Contact us before sending anything back to ensure a smooth process. Call or text us at +1 (941) 467-6060 or use the form below. for assistance. For more details, refer to our refund policy.
What is your refund policy for services?
What is your refund policy for services?
Refunds for services are only allowed before the service starts. You must request a refund at least 1 hour before your scheduled service. After the service is complete, only partial refunds (up to 20%) may be given at our discretion. For more details, refer to our refund policy.
How will I receive my refund if approved?
How will I receive my refund if approved?
Approved refunds will be processed to your original payment method. For more details, refer to our refund policy.
Who do I contact with questions?
Who do I contact with questions?
For assistance, call or text +1 (941) 467-6060 or use the form below. For more details, refer to our refund policy.
Warranty
What does the warranty cover?
What does the warranty cover?
Our warranty covers workmanship and materials related to key services for your vehicle, including programming errors, faulty cutting, or transponder malfunctions caused by our service. For more details, refer to our warranty policy.
How long does the warranty last?
How long does the warranty last?
The warranty lasts for 180 calendar days from the date of your key service, as shown on your invoice. For more details, refer to our warranty policy.
What is not covered by the warranty?
What is not covered by the warranty?
The warranty does not cover normal wear and tear, misuse, accidental damage, water or environmental damage, issues from vehicle modifications, third-party repairs, lost or stolen keys, or non-key-related vehicle components. For more details, refer to our warranty policy.
What happens if there is a problem with my key during the warranty period?
What happens if there is a problem with my key during the warranty period?
If a covered issue arises, we will repair, replace, or reprogram the key at no extra charge, including labor. For more details, refer to our warranty policy.
How do I make a warranty claim?
How do I make a warranty claim?
Contact the Security Safe Locksmith location where you received service within 180 days. Provide your original invoice, a description of the issue, and the affected key/vehicle for inspection. For more details, refer to our warranty policy.
Is the warranty transferable if I sell my vehicle or give the key to someone else?
Is the warranty transferable if I sell my vehicle or give the key to someone else?
No, the warranty is non-transferable and only applies to the original purchaser. For more details, refer to our warranty policy.
Are lost or stolen keys covered under this warranty?
Are lost or stolen keys covered under this warranty?
No, lost or stolen keys are not covered. For more details, refer to our warranty policy.
What should I do if my key is damaged by water or rust?
What should I do if my key is damaged by water or rust?
Water damage, rust, or condensation are generally not covered, as these are considered environmental exposure. However, claims are evaluated on a case-by-case basis. For more details, refer to our warranty policy.
Who do I contact for questions or to start a claim?
Who do I contact for questions or to start a claim?
For assistance, call or text +1 (941) 467-6060 or use the form below. For more details, refer to our warranty policy.